Poor old Frog's run ragged trying to finalise the arrangements for the summer holidays, on top of trying to allocate and get shut of 45 boxes' worth of Booked Up books. Our new Whole Team approach to service provision is a great comfort to him.
"Why are we only having two events in Catty?" asks T.Aldous.
Perhaps because Catty Library's closed and we're wasting money paying for events at Mattressbrook yet again despite the fact the library closed years ago.
It gets even better when the question arises: who's going to be supporting the events and activities in the libraries? I might have thought that given Frog's status as a single human being, he'd have done enough in arranging all the events and making the calendar fit in with whatever else is going on at each library; avoiding people's annual leave dates and has no authority to issue directives as to rotas. And that the business of making sure that a member of staff is available on the day could be left to one or other of the layers of operational management who do have control of the rotas.
Could the Assistant Librarians sort out the necessary? he asks Mary, his line manager. No, she tells him, check with the Group Librarians. Can I leave you to sort out the necessary? he asks the Group Librarians. No, says Julia, you need to check the rotas yourself. Doreen, of course, doesn't respond.
Teamwork at its best.
2 comments:
Is Doreen one of those sullen, pouting types who regards all things (including books) like they're soiled underwear - soiled by somebody she doesn't like very much?
It would be unprofessional of me to say; "spot on, sir!"
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