More from the Stanley Slavsky School of Library Management:
Responding to initiative
"Are those hand-held sets working OK at Noddy?"
"Yes, it's working really well and they're steaming ahead with the job."
"So we could do the same thing at Glass Road when that moves?"
"Could we use it at Pottersbury Road as well?"
"Don't see why not."
"So we'd give the teachers the hand-held sets and they'd be able to issue books to their classes..."
"Ah... no. If you want to do self-service at those libraries we really need to put in self-service."
"These encyclopedias look a bit old, Julia," he said.
"It's about damned time you sorted out all those donations in the back office, it's a disgrace."
"I guess that's you told, then."
"I'm glad you're here, mate, I'm supposed to be demonstrating how this product works and we can't get an internet connection."
"Can you put in there the last time they used the library?"
Encouraging staff input
"Maybe we could get a rationality room?"
"We'll have to wait to the end of the financial year to get our thank you. They'll tell us how much they value us and they'll promise to do something about filling the vacancies, then they'll wander off and nothing will change" they mutter.
"We just don't think that anyone takes the work that we do seriously and nobody cares how much pressure we're under until something goes wrong or one or other of you starts panicking because we're falling behind on targets or the boxes are stacking up in the corner."
"Well, you have a think about what we can do to take some of the pressure off you."
"You can fill some of the vacancies."
"Mary and I need to get together to plan what we're doing with those posts. I'll get back to you on that. In the mean time, bear in mind that it'll soon be the end of March. I'll be thanking you for all your work then."
"When they answered the 'phone they didn't say who there were, where they were or anything. They just said: 'hello.' Mind you, I did wonder whether they were going to answer the 'phone at all. Just imagine what would happen if I didn't answer the 'phone: that's my whole job."
"Audit won't allow staff to handle the fines money: the customers have to put the money in the slot themselves. We're not allowed to put money in cash tins,"
Have you got ten minutes this morning? I need some information for a meeting this pm.
I need a list of all the names and addresses of borrowers who have not borrowed any books for the past twelve months and/or owe fines or charges and also those who will become "inactive" in February or March 2007.
You can see where I'm going here.
"You had no right to circulate that document, it's only a draft."