"Hello Kevin, can you take this call?"
"Who is it and what do they want?"
"It's the bank. They want to know if they can run Windows on our computer."
"Hello, can I help you?"
"We've got some training disks for Windows. Can we run them on your PCs?"
"I'm sorry, you can't run your own programmes on our PCs. They've been set up so that..."
"I'm sorry, I can't hear you."
"Sorry. You can't run your own programmes on..."
"I still can't hear you."
(louder) "Can you hear me now?"
(softly) "Tell you what, I'll ring you back."
It's difficult to know who's worse, the reference librarians or the bank.