Sigh...
Every day the Reference Library rings down and asks Betty or Noreen if their post has arrived yet.
Every day Betty or Noreen tells them that the Royal Mail hasn't delivered to the library before 11.00am since 1999.
Every day when the post arrives Betty or Noreen rings the Reference Library to say it's arrived and it's in the book lift.
And every day this oh-so-urgent correspondence spends the rest of the day bobbing up and down in the book lift ere it's being retrieved by somebody in the Lending Library who then takes it up and tells Eileen that "I found this in the lift."
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