Still working my way through the CIPFA stats. Every step is the more depressing. Our issue (=checkout) figures are up; our active patronage is good but the stock actually on loan is low and visitor counts are down.
Evidently, people come in, join the library, take out a book or two, then renew them repeatedly by 'phone or online until such time as they have no alternative but to return the books (anything rather than come back to the library which has evidently traumatised them).
So, like a fool, I check the circulation system... We don't get a high proportion of repeat trade.