'Phone call from upstairs.
"Sorry to bother you," says one of the Library Assistants. "You've put funding bids in before now, haven't you?"
"We've got a customer who's looking for funding to start a new business and he's looking for something to help him write the bids. I've tried searching the catalogue for 'funding bids' but can't find anything."
"Try doing a subject search for 'Small businesses: starting up.' He might also find it worth his while going up to reference to get the details of the Small Business Centre on Wyandotte Avenue and there's also the Regeneration Office on Bencup Road but I don't know if that's a drop-in. They ought to be able to tell him in ref."
"Thanks. We knew you'd be helpful."
The reference librarians really need to work up their image within the community of this building.