We are obsessed with active borrowers, as someone told the Chief Exec we would have "no problems" upping performance and reaching the target.
At the beginning of September I was asked to produce a list of all those due to lapse that month so that we could mail shot them. Now, getting data off our LMS in mail mergable format isn't exactly the most straightforward process. Anyway having spent ages selecting the data and exporting it into a spreadsheet -- seriously boring work -- I've just been asked for all those due to expire Oct to Dec.
"What have you done with the September file I produced?"
"Nothing, I haven't had time."
Roll on retirement!