"One of our managers successfully persuaded the council's media team to include a piece on the forthcoming CIPFA Plus survey on the council's web site. Really good, including an excellent quote from the Chair of the Library Committee.
"The gilt was scraped off the gingerbread by the headline:
'Young bookworms get their say on services'
"I tremble to think what the headline might have been had we been surveying our Asian readers!"