And so it is that while we've closed Milkbeck Library because the fuse box has fallen off the wall above the public entrance and is doing its best to look like a hanging basket full of pendant stems the building repairs service "can't guarantee that we can get an electrician out today."
"Listen," says Maisie, "you've got a Priority One Plus level service that you say guarantees someone on site in an emergency within an hour. This is an emergency and I expect somebody there within an hour."
"I'll see what I can do."
It turned out that what he could do was go for his lunch. When Maisie rang back after an hour to ask what progress had been made she was told that he'd gone and that nobody else at the call centre did building repairs.
I shudder to think what we're being charged for this service. You can bet your life it won't be getting any cheaper in the light of both recession and council budget crisis.