"I'm not doing the minutes! I'm not a secretary," says Norma.There was considerably more along this line. In the end...
"Everyone else in every other meeting takes their own minutes. Why should you be any different?"
"Why can't Maudie take the minutes for us?"
"Maudie's busy enough as it is. There are minute-taking courses you can go on if you're worried about it."
"We don't have time to do the minutes," says Hedi.
"You'll have to write the minutes for the meeting once every twenty-seven months. It's not a big deal."
"Well, I don't have the time to do the minutes," insists Norma.
"You could do it when you're on the enquiry desk. Perhaps instead of spending all your time emailing your family and booking holidays."
"OK, that's enough. No minutes, no meetings. Full stop. End of. Now let's move on to the next part of this meeting's agenda shall we?"
The Branch Managers are threatening to take this dispute to the court of T.Aldous. One of the reasons why T.Aldous has his 'phone through to Maisie is so that Norma can't try and have a hotline to his highness.