How long have we had internet access in the reference library?
"We've got a problem."
"One of our customer's just tried to get onto a web site and can't get on. It says that the server is unavailable."
"Well, what are you going to do about it?"
"It's the server at the other end, the one holding the web site, that's unavailable."
"But the customer wants to go on that web site."
"How many other people have you got on the computers in ref?"
"Are they on the internet OK?"
"We don't have a problem. We can't do anything more to help. Cheery bye."