One of our regulars rushes into the lending library upstairs as soon as the doors open.
"I need to use your toilet," he says.
He then rummaged around in the back of his trousers and proceded to show Seth why he needed to use the toilet.
Note for customer care advocates: there's no excuse for this, the library's in a shopping centre which has been open since quarter to nine and has two lots of public conveniences.
Yuck.
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