Maudie gets a 'phone call from the council switchboard.
"Is it true that Catty Library's been put onto the switchboard?"
"Do you know their extension number?"
"I don't. I was hoping to find out from you."
"We only found out because a member of the public rang us to ask to be put through."
Between us we eventually discovered their new internal 'phone number. Which was three-quarters of an hour well spent.
We then moved onto the next vexed question: what is the public telephone number? (Ordinarily we'd get it off the publicity or the web site but seeing as Maudie's responsible for getting the publicity to the printers and I'm responsible for editing the web site we're on a hiding to nothing there.) T.Aldous' walking past at this point gives me an opportunity for enquiry.
"What's the new public telephone number for Catty Library?"
"It's the same one as the old one."
"No it isn't."
"Yes it is. I arranged it."
"If you ring that number you get a message telling you that line is no longer in use."
"No you don't."
So I dialled the number, gave him the handset and proved my point.
"It should move seamlessly to the new 'phone number."
"We wouldn't have this problem if the VoIP switch had been delivered on time."
"The new 'phone number...?"
"We ordered that VoIP switch weeks ago. We've been badly let down by IT."
"I know the backstory, T.Aldous. What is the public telephone number for Catty Library?"
"Well, it would have been sorted by now if it had been installed on time."
"I am a member of the public. I don't care about the backstory about the VoIP switch. I want to ring Catty Library. I want to talk to somebody there about something. What number do I ring?"
"It should be the old number."
"Well it isn't, the library's been open two days and I'm a member of the public trying to contact them by telephone. I dial what number?"
"I really don't like your attitude. I'll get Julia to send out an email to all staff with it on."
Which she could have done weeks ago. When we put together the publicity that never happened either.