We couldn't have Christmas without yet another spat at Windscape concerning the children's party. This year Norma is annoyed because Kitty, who is her job share, is for the very first time being allowed to claim the time back as time worked instead of coming in to help in her own time.
The protest takes a bizarre turn when Norma turns up at the reading group's Christmas party and tries to claim the time back. Doreen's having none of it, though ends up having to concede half an hour because Norma covered the library while Kitty went out for a bottle of milk.
"Lola hadn't arrived yet so I had to cover," she says.
The truth is that she told Kitty not to wait for Lola, she'd mind the shop.