"You've added £600 to my project cost."
"You should have ordered what we asked for and made sure that that was what they delivered then,"
replied Thelma in her best "in twenty years' time I'm going to be a right stroppy old cow" voice.
Anyway, they're in and they're up and they look very nice. Unfortunately, having started unpacking some of the fiction and putting it on the shelves there's an urgent message. Despite the fact that the specification was for four shelves per unit; and the fact that each unit has four shelves; the loading braces can only take the weight of three shelves' worth of books.
Oopsie.
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