"You've hurt your hand Seth."
"Yes, I've just decked a bloke in the shopping precinct."
"I was just walking along, minding my own business when along comes this bloke with his trollies and underkecks round his ankle pissing everywhere. He shouts: 'hello mate!' at me and come over and tries to piss on me. So I walked off, I wasn't having any of it. And he does no more than he starts running after me, still pissing. What could I do? I turned round and thumped him."
"Hell. What happened next?"
"The security guards came up and said: 'what's up, Seth?' I told them and they said: 'you go back to the library and we'll sort this bugger out.' They've done him for drunk & disorderly, anti-social behaviour, pissing in public and indecent exposure."
These are the people we have to consult on service delivery.