We're taking a bit of a breather while the world rearranges its underpants. Meanwhile, the other blog is here.

Wednesday, June 20, 2007

Customer care

I get a 'phone call from Roadkill Library:

"What does it mean when the system says that money's got to be refunded to a borrower?"

"It means that we took them some money off them and now we have to give it back."

"That's a bit of a pain. Is it OK if I just leave it as it is so that it can pay off his future overdues."

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