But I don't want to be fair.
We've had public access PCs for the best part of a decade now (a sobering thought in itself). I get 'phone calls like this:
"There's a problem with the booking system."
"What's up with it?"
"It's so slow we've lost the connection with it completely."
"Let's have a look... Yes, I'll need to report that to the help desk, it looks like there's a problem with the server. There's nothing I could expect you to do to try to solve the problem."
"So what are you going to do?"
"I'm going to report it to the help desk."
"Well what do I say to the people standing here wanting to go onto the PCs?"
Now what would you do chums?