A lady came in with her child in tow. He's about eight years old and has every chance of never reaching his tenth. He spent most of his time running round the library shouting at his mother. He ran up to the reference library, pausing only to lean over the bannister to shout:
"Give me my fucking biscuits!"
Bronwyn and Sammi exchange glances when the lady dutifully toddles over and gives the brat his biscuits.
Top comes when she comes to the counter to get her books stamped. The lad goes steaming off on one and has to be persuaded to come back and join his mother. As she hands her books over to Sammi the child starts shaking his bottle of fleurescent fizz around.
"Ooh, you want to be careful there, you'll be spilling your drink. I've had one accident today, I don't think I want another," says Sammi.
So the child deliberately squirts her one.
"There's your books, Mrs.... Do come back soon," smiles Sammi.
I've said it before and I'll say it again: we have some very professional front-line staff.