"We had four enquiries. One was: 'have you got a pencil?' Another was: 'can I borrow your pencil sharpener?'"
She is not impressed. Nor, indeed, is Posy who took her turn yesterday. They're both unhappy that they're having to sit at the enquiry desk while the reference library staff sit in the back doing things we know not what.
Especially when it turns out that one of the things they've been doing is typing out "Do not remove from the library" labels and sticking them all over the magazines that we've bought for the family literacy groups to borrow. They were only in the Reference Library temporarily for a month.
And we won't going into the items we've found that they've ordered by 'phone without an official order number; not from the authorised supplier; and to be paid from a budget they wouldn't have even if all the budgets weren't frozen...