- Welcome the customer. Explain that the library's not open yet but we're well on the way to getting ready and we hope that he'll find it's been worth the wait. It's going to look good when we've got all the stock on the shelves and done the last of the tidying up. And we're a bit fed up because we wanted to be open well before now but we hit a problem with the floor, which has been resolved and doesn't it look a treat now? remember that awful triple-edged camber? and we're waiting for the builders to sort out the roofing problem over there in the corner where we've been planning to put all the computers. Still, we're getting there and it does look pretty good, doesn't it? And don't forget, Carbootsale Library's just down the road and they're open six days a week while Catty Library's closed. We look forward to seeing you when we're officially open!
- Sorry, we're closed. Could you close the door on your way out. Thanks.
Guess which approach was chosen.