When they get there it's not plain sailing:
- The people there know nothing about it.
- They say there's no room at the inn.
- There isn't a grey wall there.
- "While you're here, can you move all those Bookstart packs from over there?"
They ring Mary, who rings the bloke who was supposed to be making the arrangements at the Sorry end.
"Where should these Bookstart packs go?"
"I'm not bothered."
So they come back with more than they went away with.
In too many respects this place reminds me of the blind, stupid bureaucratic processes in "The Good Soldier Švejk" (no, of course we've not got it in stock: it's a classic of European literature).