This is Maisie, who's responsible for all the finance and admin in the whole library service and is up to her neck in Year End Horror. (Including tidying up the consequences of the librarians and branch managers in two of our areas not doing the 2009/10 cashing up until yesterday after accounts were closed despite being told every day for the past four weeks that Monday was the cut-off day.)
So Dagmar rings to complain about the bins.
"Didn't the caretaker give you all his keys, including the ones for the back gates?" asks Maisie.
"Well, why don't you give the new caretaker the keys off that bunch?"
"I've not got time for that, I'm too busy."