IT have been "tidying up the user account database." This turns out to be deleting anybody whose name begins with A who happened to be on holiday last week. Which means that I now have to submit a form to create a new user account, another to create a mailbox and another to give them Internet access.
All the forms are on the intranet. Somewhere. I would use the search facility but that's been "coming soon" since 1999.
The good news is that it's still possible to email Shagger Noakes even though he left the council years ago.