'Phone call down from Doreen the Group Librarian responsible for Helminthdale Library:
"We've just had a 'phone call from a customer who says that the person using the PC next to them was saying personal things to her and gave her his mobile number."
"We should do something about that shouldn't we?"
"What do you want doing?"
"Is there anything you can do about finding out who it was?"
"We need a policy on this."
Good job this: I'm responsible for the public systems but have the same systems permissions as the public; I'm not allowed to tell staff that the police say that a customer can't use our PCs because he's been a naughty lad but I am somehow responsible for customers' chatting up other customers.
"Well he was using a PC," says Doreen.