Empathy

I'm in Dutch Bend to check out a couple of things. Half the staff have colds and the other half have sore throats. A 'phone call Daisy takes from our fearless leader doesn't help any...

"The first thing out of his mouth was 'Hello Daisy, it's T.Aldous. First of all can I just say that I can tell by the strange tone of your voice that you're not happy.'

What I should have said was 'Oh T.Aldous how very perceptive of you.' What I actually said was 'The reason my voice sounds strange is that I am streaming with a cold. Marcy answered the phone and I didn't know it was you, so that's why I sounded a bit distant when the call was put through.'"