Milton and I are discussing the communication arrangements we're going to have to put in place for when the call centre takes over as the first line of telephone communication with the public.
"I know you keep saying that we're not very good at communicating within the service..."
"No, I said that communication within the service is crap. Just take the New Year's Afternoon Spectacular upstairs. How many of us down here knew about it?"
"What New Year's Afternoon Spectacular?"