We're taking a bit of a breather while the world rearranges its underpants. Meanwhile, the other blog is here.

Wednesday, May 02, 2007

It must be the numbers

You know how it is, you produce some stats and they then become the basis for negotiations to start and claims that they must be wrong...

We installed three self-service online renewal terminals upstairs in lending just after Xmas. The service target is that these will account for 60% of all renewals at this library (God knows where the number came from). In the event we're struggling to reach 4%, not least because we're so under-staffed that we struggle to have enough people to open the door, let alone sell a new process to a very conservative clientele.

Needless to say, I've been told to find out "why the equipment is badly under-reporting."

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