Wednesday, July 20, 2005
I spent today trying to find out why a colleague was suddenly locked out of the internet. It turned out that the automatic update of the corporate virus scan software, which completely screws every PC in the corporation for a couple of days a month, isn't as automatic as should be and oft times misses some PCs for reasons unbeknownst to PC Support. Knowing this, and being live to the dangers of viruses, they want to stop these PCs' having access to the internet. One strategy could be to do a trawl and find which PCs were affected and fix them. Instead they put a blanket block on all PCs that don't have the most up-to-date version and wait for people to complain. They then manually upgrade the software. Which then takes two days to take affect so that you can have access to the internet. Really.