"I've just seen your email saying about the problem with the new management system. Am I right in thinking that once you've sorted the problems out it'll be ready in a fortnight?"
"Er, no... Once we get back to where we were last week we could have a ragged-round-the-edges version live in a week or two."
"Is it a very big problem, have you lost much work?"
"We've lost everything. The back-ups we were assured were being done weren't. When the system crashed it all went down the plughole."
"But once it's fixed it'll be a fortnight before we go live?"
"I don't know how long it'll take to get back to where we were last week. Once we're there, then possibly, yes."
"Well that's just a hiccup. It's really good news that we can have it ready so soon."
"It's more than just a hiccup..."
"Well, that's computers for you."
One, other, or both of us has lost it.