"I want to speak to somebody with a degree," she declares.
Sammi, who is brilliant with customers, tries her best but the lady is determined.
"Have you got a degree? No. I want to talk to somebody with a degree."
Luckily, Maybelle has a degree in Big Hulking Men from the University of Hull Kingston Rovers so she was able to mollify the customer by saying: "I have a degree, do you want to talk to me?"