It's all from the learning tree

How modern reference librarianship works:

• The Reference Librarian rings the Regional Loans Assistant to say that we don't have a copy of the council's Unitary Development Plan.
• The Regional Loans Assistant finds the UDP on the council's web site.
• The Systems Librarian creates a catalogue entry for this online document, including the URL in the appropriate MARC tag.
• The Regional Loans Assistant sends the URL to the Reference Librarian and tells them that the customer can also look it up on the online catalogue.
• The Reference Librarian asks the Regional Loans Assistant if she can obtain a printed copy of the UDP.
• The Regional Loans Assistant suggests the Reference Librarian tries the "print" icon on the computer screen.
• The Regional Loans Assistant and the Systems Librarian wonder what the Reference Librarian is doing in that back office all day.