We're taking a bit of a breather while the world rearranges its underpants. Meanwhile, the other blog is here.

Monday, August 28, 2006

You always pass failure on the way to success

T.Aldous is having one of his habitual panics about issue figures. There's legitimate cause for concern: the figures in some libraries are alarming. Unfortunately, T.Aldous' preferred method of addressing the crisis is to go round to libraries and say: "you need to improve your issue figures, they're awful," then he pisses off. As you can see, his motivational models lean heavily towards constructive development and positive reinforcement of rewarding behaviours. Attempts to increase issue by simple means like: "before we put these CDs in the book sale can we put them out for free loan," and "is it OK for me to set up a reading group?" are generally frustrated. Which is why some of the cannier/bolshier staff just do things and wait for the flak if and when Our Beloved Leader finds out about it, by which time any attempts to revert back to the status quo result in Letters Of Complaint by the public which are A Bad Thing. This, of course, is a mixed blessing as it's a bugger to try and provide any standardised services across the Borough. "Why don't staff consult the Staff Manual?" asks the unwary reader. "Go and sit in a corner with a wet flannel on your neck," is the considered response.

Anyway up, back to issue figures. Being a team player I suggested that we need to be more aggressive in our marketing of the Lending Library services in the Borough. For some reason my suggestion wasn't viewed favourably...

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