We're taking a bit of a breather while the world rearranges its underpants. Meanwhile, the other blog is here.

Wednesday, August 09, 2006

Answers on a postcard

Whenever we get letters or cards of complaint T.Aldous is always quick to pass it on to the offending library for a prompt response.

Two weeks ago one of the borrowers sent him a letter to say what a good job the staff at Dutch Bend had done providing a service when he was ill recently. Each day he pops in and asks: "have you seen the letter yet?" Each day nada.

Thus are staff motivated.

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