Epiphany Library is closed on Fridays so she has to come in to Helminthdale to provide a spare body in the lending library.
"Every time I come in something else has been changed and the people who know anything about it aren't in. It's embarrassing watching people floundering, trying to find out where something's been moved to this time while the customer's stood there tutting and drumming their fingers."
It's true enough: it's falling apart upstairs. You can never guess from one day to the next which staff are going to be in. No sooner do they get their coats off they've got to rush out to cover an unexpected hole in one library or another. It's been months since they've had a staff meeting with more than two people in it. It's a constant wonder they know which town they're in, let alone where the library cards have moved to this week. Frog and Bronwyn have given up asking for anything to be done up there unless they're doing it themselves. That's my working relationship with most of the library service this days.
Unfortunately I don't see it getting any better.
Quite the reverse, in fact.