Still internal-only calls on the telephones, which is a major pain in the arse when your working day is dominated by trying to sort out problems in twenty libraries without the permissions to proxy into their PCs and do it myself.
The utter awfulness of the situation is only compounded by the arrival of the new telephones. "We had a problem with the telephones that were first supplied so we have been provided with these higher specification models at no extra cost," says the Chief Executive's global email. First order of the day is how to turn off the sodding loudspeaker so that the whole library doesn't hear every conversation in glorious megaphone. ("Hello Mr. Smedley, this is the clap clinic about your appointment.")
Being technically-minded (i.e. by pure dumb luck) I work out how to do it at the fifth attempt. We then spend half an hour trying to repeat the success on the Acquisitions Team's 'phone. Only to find out that my particular solution doesn't work because they found out how to stop their 'phone ringing any time any other 'phone on the floor rang. A solution was found. We're now wondering how to stop it picking up T.Aldous' 'phone if he doesn't answer on the third ring.
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