"It seemed pretty straightforward in theory, get each service point to run off a report and get them to act upon it. That was almost three years ago. Maybe it was naïve to set out instructions on a piece of paper, forward, demonstrate procedure to those in charge of the various areas, and expect thing to work.
"What do you mean you haven’t started doing the reports yet?"
"I asked on discovering one branch had far more than its far share of stock transiting in and out, being traced or claiming return.
"Well we haven’t had chance to read the procedure yet. We’ve been quite busy."
"It’s over two years since the procedure was sent out, what do you mean you haven’t had chance to read it yet?"
"Well when we get procedures we file them in a box until someone rings us and tells us we are starting to operate them."
"So you don’t use the neat yellow folder provided with a big label saying ‘Staff Manual’?"
"Yes. Once we have been rung and told the procedure has started we file things in there then."
"So how many procedures have you got in your Staff Manual?"
"Three, I think. The box we put them in while they are waiting is quite full though."
Naturally this prompted tirades in direction of appropriate Group Librarian.
"Do you know what those plonkers are doing?"
"I rarely know what they are doing, they have a unique method for everything. I tried to sort them out when I started this job, but have basically given up. They just do what they want anyway. I once did a stock exchange, or tried to, they unpacked the boxes and re-shelved the books before they left the branch. When we were on a manual system they decided one year they weren’t going to put up the fines. They even put a sign in the window saying ‘Cheapest Fines in the District’. So if you think you have a hope of getting them to run a report every now and again, well think again."