I really don't think that this system is appropriate for use here. Why do they need it to do all these things? We could, and should, have been allowed to write something to do this job.
Can you contact the company and sort this out. Thanks.
I have absolutely no idea what the problem is. Certainly not one that the Library Service or its customers have encountered. Nor do I have any patience with the idea that these guys could write, let alone support, a viable library management system for the later 20th Century. I'm being asked to contact the company who had to wait two years for the system to be installed and paid for to sort out an unspecified problem.
I take the opportunity to put the recent lessons learned into practice and like the dashing gazelle I act.
I do absolutely nothing and get on with the rest of my life.