We're taking a bit of a breather while the world rearranges its underpants. Meanwhile, the other blog is here.

Thursday, November 25, 2010

The anesthetizing security of being identified with the majority

Posy's just been dealing with a customer who's a distance learner doing her degree online. Posy, who's fresh out of library school, told her about a lot of the free academic library resources you can find on the web; talked her through signing up for a few free e-journals; and sent her away with a spring in her step.

So of course somebody has to take her to one side to tell her that she "pitched that too high."

I despair.

There are parts of this service that imagine that every enquiry can be answered with:
  • "It's on that shelf over there."
  • "There's a PC over there, you can look it up on Google."
or
  • "Not today, thank you."

6 comments:

libby said...

It's horrible to see the effect that sort of bahaviour has on someone who is eager and keen and smiley.
Loved the title of this post though....am saying it as I type..it pleases me.....and yes I know I'm strange....

Nota Bene said...

Oh I'm so depresssed now...

John Gray jgsheffield@hotmail.com said...

spoon fed nation!
I despair

Happy Frog and I said...

Hopefully she will stay strong and remain helpful and smiley despite it all.

Kevin Musgrove said...

libby: I'm trying to remember where I heard or misheard the post title from.

Nota Bene: don't be, we will prevail, don't you worry!

John: nil desp!

Happy Frog and You: she'll be fine, don't you worry.

Major Tom D'Omo said...

I'm sorry to wheel this one out, but it's one I've been using myself around the old place recently.

Ecclesiastes - Chapter 9 Verse 10
"Whatsoever thy hand findeth to do, do [it] with thy might; for [there is] no work, nor device, nor knowledge, nor wisdom, in the grave, whither thou goest."

Works wonders at some meetings.