People's Network. This time it's the Reference Library. They wanted a scanner, so I arranged for someone to put in all the electrics, I ordered scanner, took it and box up to the Reference Library, unpacked it, installed it, went away.
"We can't have that," they screamed, "someone might pinch it."
Put scanner back in box, went away.
Customer complained about lack of scanner. I quote Reference Librarian via reliable witness: "We did have one, but the IT guy took it away".
Now it seems I have to reply to official complaint. Bless.