Here we go again

Take a day off, return and find our Reference Staff had e-mailed me with URGENT in the subject line. The text was simply the following line:

T5 problem with keyboard. Pressing R producing M etc
Thanks

Some prat in full view of the whole Reference Library had gone to the trouble of removing all but three of the alpha keys on the keyboard and repositioning them randomly. Ref staff hadn't noticed the keyboard arrangement looked somewhat unusual.