"As you know, Education & Libraries had some consultants in last week to have a look at management styles within the department. We've had some initial feedback and it's quite disappointing really. We should have had someone who had some experience of libraries..."
"They said that I'm negative. I'm not negative at all. You know that I'm very approachable and open to ideas. They made a lot of suggestions about ways we should change the service but I can't see it happening in this council..."
And there should be prizes for things like this:
"They say that staff have problems getting themselves heard. I told them: 'I've not heard anything like that'."